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I explicitly told them that there might be a bug in their system, since the address was right for the first two mails I got. I called Dell support the same day, was on the phone more than 45 minutes between the wait and while talking with “Rosa”, who asked for my correct shipping details, and promised to call me back three days later, and got a support ticket number. To top it off, in that same email they managed to put the phone I put as the alternate (my wife’s) as the main phone of the order. It had been perfect in the previous two emails, but in the third email, the one that actually said “your shipment has been sent”, they have somehow managed to put my billing address in the place of my shipping address. It had an estimate delivery date (between May 6th and May 9th), it looked nicer than the two other emails, but… THE DELIVERY ADDRESS WAS WRONG! On April 23th I got their third mail, the “your order has been sent” mail. Three days later, on April 15th I got the second mail, with the “confirmation” of my order, and with the order number. It was a plain text email, but everything looked good. The same day I got the first mail, with the “notification” for my order.

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I’ve been listening great things about working with dual screens, so I got tempted and on April 11th I logged into, chose a nice monitor from their professional line (U2713HM), purchased it, and happily started waiting. I spent hours on the phone, I sent emails that were not answered, I tried to use their broken chat site, used their labyrinth of a web site, and nothing still. No, scratch that: I actually just paid for a Dell monitor 45 days ago, and have not received it yet, and I’m really tired of dealing with Dell. (Este artículo está también en castellano)